1. How to Request Cancellation or a Refund
Send a written request to info@launchieve.com and include your name, company, invoice number, service purchased, reason for the request, and relevant supporting information.
Refund and Cancellation Policy
Effective date: September 14, 2026
Operator: Launchieve Investment LLC, operating the Launchieve brand
This Policy applies to services purchased from Launchieve Investment LLC under the Launchieve brand. Project-specific refund or cancellation terms in a signed proposal, order form, statement of work, or service agreement control where they differ from this Policy.
Launchieve provides digitally delivered professional services and does not ordinarily sell or ship physical goods. Physical return and return-shipping procedures therefore do not apply unless expressly stated for a specific purchase.
2. Cancellation Before Work Begins
A customer may cancel before work begins and request a refund. Any approved refund may exclude non-refundable third-party costs, software or licenses already purchased, platform expenses already committed, work already performed, and processing costs where legally permitted and properly disclosed.
3. Cancellation After Work Begins
Once work begins, payments are non-refundable to the extent they cover work completed, time spent, reserved capacity, onboarding, discovery, research, planning, design, development, project management, completed milestones, or committed third-party expenses.
4. Audit Services
A Technical Launch Audit or GTM Launch Audit may be cancelled for a full refund only if Launchieve has not begun reviewing the customer’s submission. Once review begins, the audit fee is non-refundable. Completed or delivered audits are non-refundable.
Any separate money-back promise displayed on a service page applies only under the exact written conditions stated on that page. The service page and this Policy must be kept consistent.
5. Deposits and Milestone Payments
A deposit may be refundable before work begins, less non-refundable expenses already incurred. After work begins, the deposit is applied toward reserved capacity, onboarding, discovery, research, planning, design, development, management, and other project work. The earned portion is non-refundable.
Milestone payments become non-refundable after the relevant milestone work is completed, approved, delivered, or otherwise earned under the applicable project agreement.
6. Completed and Partially Completed Work
Payments for completed, accepted, delivered, published, or deployed work are non-refundable.
If a project is cancelled before completion, any approved refund will be calculated after deducting completed work, time spent, accepted milestones, reserved resources, committed expenses, software, licensing, hosting, infrastructure, advertising spend, and other non-recoverable project costs. After all earned amounts are paid, Launchieve may provide completed work in its then-current state where practical and permitted by the agreement.
7. Monthly Services
Unless a different written agreement applies, monthly services may be cancelled by written notice at least seven calendar days before the next billing date. Cancellation prevents future renewal but does not create a refund for a service period that has already started.
If the applicable agreement contains a minimum term, different notice period, or early termination terms, that agreement controls.
8. Third-Party Costs and Advertising Spend
The following costs are non-refundable once purchased, activated, registered, printed, charged, spent, or committed: domains, hosting, cloud infrastructure, software subscriptions, plugins, APIs, licenses, stock assets, fonts, printing, advertising spend, platform fees, app-store fees, and other third-party expenses.
Advertising spend paid to an advertising platform is separate from Launchieve’s management fee. Launchieve does not control whether a platform grants a refund or advertising credit.
9. Customer Delays and Inactivity
Customer delays do not automatically create a refund right. A project delayed by missing content, access, credentials, approvals, feedback, or technical information may be paused, rescheduled, archived, or moved behind active work. A reasonable restart fee may apply and will be disclosed before work resumes.
10. Billing Errors and Chargebacks
Report billing errors within 30 calendar days after the charge appears on your statement. Contact Launchieve before initiating a chargeback so the matter can be investigated and resolved.
If a chargeback is filed for an authorized transaction or delivered service, Launchieve may pause further work, access, support, deployment, deliverables, or project activity while the dispute is investigated. This does not limit non-waivable rights under applicable law.
11. Refund Processing Time
Approved refunds are normally initiated within five business days after approval. The customer’s bank, card issuer, or payment processor may take additional time to display the refund.
12. Consumer Rights
Nothing in this Policy removes or limits a non-waivable consumer right available under applicable law.